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FAQ: Frequently Asked Questions (with answers!)


1. I FORGOT MY PASSWORD. CAN YOU FIND IT OUT FOR ME?

2. HOW DO I CHANGE MY E-MAIL/PASSWORD?

3. HOW DO I BECOME A NEW MEMBER?

4. HOW DO I UPDATE MY PROFILE?

5. HOW DO I DELETE MY PROFILE?

6. WHY I CAN’T REGISTER AS SYSTEM SAYS MY E-MAIL IS ALREADY REGISTERED?

7. WHY SHOULD I POST MY PICTURES?

8. WHAT PICTURES ARE NOT ALLOWED?

9. HOW DO I ADD PICTURES?

10. WHY I CANNOT SEND MY DIRECT E-MAIL TO ANOTHER MEMBER?

11. HOW DO I SEND AN AD TO A FRIEND?

12. CAN I GIVE AND RECEIVE DIRECT CONTACT IF I PAY FOR A PRIVILEGED MEMBERSHIP?

13. WHAT IS YOUR ANTI-SCAM POLICY?

14. CAN I SEND AND RECEIVE E-MAILS THROUGH YOUR INTERNAL E-MAIL SYSTEM BEFORE I PAY FOR A FULL MEMBERSHIP?

15. DO YOU MAKE RECURRING CHARGES?

16. WHO WRITES THE LETTERS, WHO DOES THE TRANSLATIONS, CAN I GET THE GIRLS' ADDRESSES/TELEPHONE NUMBERS ETC? I SENT GREETINGS TO SEVERAL GIRLS AND THE REPLY WAS VERY QUICK AND IN ENGLISH. I KNOW FEW GIRLS SPEAK ENGLISH OR HAVE COMPUTER AT HOME SO IT SURPRISES ME HOW QUICK AND CLEAR THEIR RESPONSE WAS. WHY IS THIS?

17. WHERE I CAN SEE THE DATE SHOWING WHEN THE AD HAS BEEN POSTED ON THE WEBSITE?

18. Would you please let me know how I can upgrade my membership?


Q.

I FORGOT MY PASSWORD. CAN YOU FIND IT OUT FOR ME?

A.

Just click on Forgot Password link at the bottom of the main page page, you will be asked to enter your email address, and hit Send me my password. It will be sent to you. Still need help? Contact us.


Q.

HOW DO I CHANGE MY E-MAIL/PASSWORD?

A.

You need to login as a member first, then go to My profile – Settings choose your new e-mail address or password, and confirm changes by hitting Save button below. After this you can log in with your new data.


Q.

HOW DO I BECOME A NEW MEMBER?

A.

It's easy to do - just go to left panel and click "Join Us Now" link. It takes only a few minutes to complete your registration. When you click "Join Us Now" link, a separate registration window will pop up. On the registration window, pick e-mail, password, gender, sexual preference and age. You also can make use of the optional offer to receive our weekly newsletter of new members profiles. You also should read our Registration Rules. After this hit Sign up button. Be sure to remember your valid e-mail and password you provided while registering. This info also will be sent to your e-mail and you will need this every time when you log in. Your registration is not done yet. Doing Step 2 you will add more personal information about yourself, add 2 photos, write in short about your preferences.


Q.

HOW DO I UPDATE MY PROFILE?

A.

You need to login first, then go to My Profile. In the Settings section you can change your email address, password, age, orientation, subscription. All the other information including personal text and pictures can be edited in Profile section.


Q.

HOW DO I DELETE MY PROFILE?

A.

You need to login first, then go to My Profile ->Settings. At the bottom you will find link Remove my profile. Make sure you really want to delete your profile by confirming it. Your profile will be immediately removed from the database along with your pictures.


Q.

WHY I CAN’T REGISTER AS SYSTEM SAYS MY E-MAIL IS ALREADY REGISTERED?

A.

If you started to create your ad within but then on some reason were not able to complete your registration, the system saves your login information, and when you try register anew, an error message will pop up. Our system is designed this way to protect against junk ads. If you need to continue your registration, you need to log in from the Home page as a member and this will automatically allow you to the Registration, Step 2.


Q.

WHY SHOULD I POST MY PICTURES?

A.

Ads with pictures get browsed several times more often than those without pictures, and consequently receive more responses. There is little chance that your ad will be noticed and appreciated if it has no picture. Majority of our members automatically choose “Show profiles with pictures” and this way you are not included into the most active search zone. It means that very little number of people may read your profile. Such ads also will not be saved in the database after three months passing since registered.


Q.

WHAT PICTURES ARE NOT ALLOWED?

A.

Prohibited pictures include but not limited to: (all pictures are subject to edit)
- Nude, obscene, sexual or otherwise offensive pictures;
- Cartoon characters;
- Pictures of celebrities;
- Pictures showing no people;
- Group photos;
- Any other copyrighted pictures.


Q.

HOW DO I ADD PICTURES?

A.

There are two easy ways: do it yourself or we do it for you.
Option 1: upload pictures yourself when creating/editing your profile.
To upload pictures directly from your computer, follow the instructions below:
1) Register as member first by following the instructions above;
2) Doing Step 2 of your Registration (or in Profile section if you edit your ad) locate your picture on your computer by clicking Browse button. You can upload two pictures;
3) If you want to change the pictures uploaded, you can always add or re-load your pictures by going to your ad-editing area (Login - My profile- Profile). Be sure to crop your pictures if necessary before uploading. It may take 12-24 hours for your pictures to appear on your ad in business days, and up to 72 hours on weekends or holidays.

Option2: If you have a problem uploading your pictures yourself, we can resize and post your pictures for you. Be sure to select pictures showing your face and your body shape. To help us speed up the process when you email or mail your pictures, please include the following information:
1) Your ID number
2) Your e-mail
3) Your password
This will allow us to locate you faster in our database. If you email pictures to us, please send them to email admin@new-dating.com


Q.

WHY I CANNOT SEND MY DIRECT E-MAIL TO ANOTHER MEMBER?

A.

Exchanging personal mailing information is a privilege of New Dating Paid members, they can both send and receive contact details from all other registered members. The filter deletes any contact information included into the messages of regular members automatically.


Q.

HOW DO I SEND AN AD TO A FRIEND?

A.

First you need to login as a member. Find an ad you like by either browsing or searching by certain ID. Once you find an ad, below the photo on the left side, click the link icon with tip message "Send to Friend", type your friend's name field and your friend's email address, and click Send button below.


Q.

CAN I GIVE AND RECEIVE DIRECT CONTACT IF I PAY FOR A PRIVILEGED MEMBERSHIP?

A.

All Privileged members who bought membership can give and receive direct contact information including e-mail, phone, home address, icq, etc.


Q.

WHAT IS YOUR ANTI-SCAM POLICY?

A.

We do struggle against such members, delete their information, block further access to the site, add information to the black list. Any problems in this regard can be discussed at our Forum. Unfortunately we do not have possibility to meet our members personally due to the big number of people and also geographical variety. Most depends on the members themselves. On our side we offer good conveniences for our members to get new acquaintances and start relationships but success of this relationship depends only on the couple who choose each other but not us.


Q.

CAN I SEND AND RECEIVE E-MAILS THROUGH YOUR INTERNAL E-MAIL SYSTEM BEFORE I PAY FOR A FULL MEMBERSHIP?

A.

All newly-registered female members can send and receive e-mails through our internal e-mail system, although will not be able to send or receive any direct contact details, as this will be deleted by the filter.


Q.

DO YOU MAKE RECURRING CHARGES?

A.

No, your credit card will not be charged re-curringly when your membership expires. It is only up to you whether to continue paid membership or not.


Q.

WHO WRITES THE LETTERS, WHO DOES THE TRANSLATIONS, CAN I GET THE GIRLS' ADDRESSES/TELEPHONE NUMBERS ETC? I SENT GREETINGS TO SEVERAL GIRLS AND THE REPLY WAS VERY QUICK AND IN ENGLISH. I KNOW FEW GIRLS SPEAK ENGLISH OR HAVE COMPUTER AT HOME SO IT SURPRISES ME HOW QUICK AND CLEAR THEIR RESPONSE WAS. WHY IS THIS?

A.

All our advertizing is on the Internet and targeted only on international dating, so majority of ladies who come and post their information have intentions to find their partner in other countries. That is why most of them also have at least basic knowledge of foreign languages. For those who still have difficulty with foreign languages, we have free multilingual electronic translator available in the Russian part of our website. As advertizing can be found only on the net, it means that it's available to people who have access to it either at work, at home or via internet centers. We do not represent any agency, do not do translations or personal meetings. Our Paid members can exchange their direct contact information - e-mails, phones, icq, etc - with all the other members of the site. We do not sell addresses/provide addresses, this only depends on the personal desire of members when to reveal this information. More easy, fast and free way to know if someone is interested in getting acquainted is using our "Show interest" feature, that has been added just recently for the members' convenience.


Q.

WHERE I CAN SEE THE DATE SHOWING WHEN THE AD HAS BEEN POSTED ON THE WEBSITE?

A.

Date of subscription is available in the detailed profile information.


Q.

Would you please let me know how I can upgrade my membership?

A.

Membership plans and methods of payment can be viewed here: http://www.new-dating.com/pay_form.php



PS: In case you have not found the answer to your questions in the list above, please complete the form below and send your questions, and we will respond you as soon as possible. In case your question is of “frequently asked” nature, it will be added to this page along with the answer.

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